REI

The company has gone Corporate. They care more about making money, and selling memberships over taking care of customers. Wish i could give zero stars. There is a reason this store, and others that have followed, unionized. The management at this corporation is awful, by design. They hire externally and have fired most long tenured employee's. There is no more outdoor culture, and inspiration from knowledgeable staff. The advantage they had over other retailers was great customer service...that's it. But after eliminating their Sales lead position which was the part of the management team that essentially ran the sales floor and wrre their best experts, the company is just another Walmart. Don't be fooled by the 'Co-op', there are better places to shop that give you that 10% back instantly with membership like Sports Basement. One of REI's goals is to sell Credit Cards!! Not just membership. Shop local, shop Sports Basement.

Fine, but the customer service people seemed sort of casually surprised to be asked for help and certainly weren’t trying to offer. Also, some poser in an expensive outdoorsy jacket and impractically tight jeans cut me in line when I had an urgent need for fuel canisters for my travel trailer and I wanted to never again drive through this part of CA.

On the evening of October 31st around 7:00, I visited the store with the intention of trading in a pair of shoes. To my disappointment, the young man employee on duty declined my trade-in request, stating that my shoes were used. I had researched the trade-in policy online and found that used items were generally accepted as long as they weren’t broken, which led to my confusion and disappointment. I must admit that I felt frustrated by this encounter. It’s essential for businesses to ensure that their staff adheres to their own policies and provides clear and consistent information to customers. However, I can’t definitively say whether the refusal was due to my ethnicity, as I would hope that such incidents are not based on race. In my opinion, the employee’s refusal to accept my trade-in was an unfortunate customer service experience. I believe it’s important for businesses to address these issues and ensure that their staff is well-informed about their trade-in policies to prevent such situations from recurring.

Very disappointing recent visit. In the past was very pleased but clearly training and concerns are not a priority for management. In the past awesome active employees who love the outdoors wanted to help you find the best equipment. In my recent visit loads of employees on their phones or just standing around in an almost empty store. Only comment to me was dogs only allowed if they are in the dog clothing area so be warned don’t walk there with your dog if you also want to visit clothing areas. My dog is for disabilities but they weren’t concerned about that. Retraining of employees on how to be helpful and happy us highly suggested. Until then I’m shopping online! Visited October 15th 2023

Generally good. My experiences with REI tend to be positive, and this store is no exception. The staff were helpful when I was trying several hiking boots, and the bike shop was able to do a quick chain replacement to get me back on the road quickly. My only complaint is that my most recent bike tune up saw the front derailleur adjusted so it now shifts worse than it did before (it actually throws the chain). The rest of the work seemed to be done very well, but that did cause me a couple issues the following day. Otherwise, this is my first stop for just about anything outdoor-related.